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Terms That Govern Your Account on 9ani

Using 9ani — whether you deposit via bKash, Nagad, or Rocket, or open a game session from your phone — means you agree to the terms set out here. Access and eligibility depend on your local law and the regions where 9ani operates.

Account EligibilityJurisdiction-Dependent AccessbKash, Nagad, Rocket ConditionsAccount Conduct RulesData Handling Policy
9ani Terms That Govern Your Account on 9ani
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, a dispute over an account action, or a request to close your account and retrieve your balance, our support team handles those directly. Reach out through any of the channels below and include your registered account email or phone number so we can locate your record quickly.

Live Chat Open the chat widget from any page on 9ani. For legal or account queries, select the Account & Terms category so your message reaches the right team.
Email Support Send detailed legal or account queries to our support address. Include your account ID and a clear description of the issue for a faster response.
Help Centre Our help centre covers account verification steps, wallet conditions for bKash, Nagad, and Rocket, and the process for requesting account closure or data access.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

Security and data handling are not afterthoughts here. Every account on 9ani is protected by SSL encryption in transit, and payment data for bKash, Nagad, and Rocket transactions is never stored on our servers in raw form — only tokenised references used for verification. We keep account activity logs for as long as required by our operational and legal obligations, after which records are deleted or anonymised.

Data Retention

We retain account and transaction records for the period required under our operational obligations. You can request a summary of your stored data by contacting support with your account ID.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Access Requests

To request a copy of your personal data or ask for corrections, contact our support team by email. We aim to respond to data requests within a reasonable timeframe under applicable law.

Common Questions About 9ani Terms and Your Rights

These are the questions we hear most often about account conditions, eligibility, and data rights. If yours is not here, live chat or email support can help.

Access depends on your local law and the regions where 9ani is currently active. You are responsible for confirming that online gaming is permitted in your jurisdiction before opening an account.

If your account is suspended for a review, your balance is held securely. Once the review concludes, funds are either returned to your original wallet or released to your account depending on the outcome.

Contact support by email with your account ID and a clear data access request. We will compile your stored personal data and send it to your registered email within a reasonable period under applicable law.

Yes. Submit a closure and deletion request through email support. We will process the account closure, return any remaining balance to your registered wallet, and delete personal data not required for legal retention.

We update the revision date at the top of this page whenever terms change. Continuing to use your account after a revision date means you accept the updated conditions. Close your account before the date if you do not agree.

Raise disputes through live chat or email, selecting the Account & Terms category. Include your account ID and the specific decision you are disputing so the right team can review it promptly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.