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What You Agree To When You Use 9ani

These terms set out the rules for using your 9ani account — from how you fund it with bKash, Nagad, or Rocket, to how we handle disputes and account closures.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket deposits coveredAccount closure terms includedUpdates notified via account
9ani What You Agree To When You Use 9ani
ACCOUNT INTEGRITY

How We Protect Your Account and Data

We take account security and fair terms seriously. Here is how we handle the key areas that matter to you.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of your data through support.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet name on your account. Mismatched details will delay processing until identity is confirmed.

Terms Change Notice

We notify you of material changes to these terms via your registered account before they take effect. You can close your account if you do not accept the revised terms.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team can help. Queries about deposits, account status, or eligibility are handled through the channels below.

Live Chat Start a chat from your account dashboard for the quickest response on terms queries, deposit issues, or account access questions.
Email Support Send a detailed query to our support address for written confirmation on account terms, withdrawal conditions, or eligibility questions.
Account Help Centre Check the help section inside your account for answers on common terms questions, payment rules, and how account closures work.

Common Questions About These Terms

Real questions from people reading this page — answered directly.

These terms apply to anyone who opens and uses a 9ani account. Eligibility depends on your age and whether access is permitted under the laws of your region.

Access depends on local law and eligible regions. If your jurisdiction restricts online wagering, these terms do not override that. Check your local rules before opening an account.

If your account is suspended, pending deposits are held and reviewed. We will contact you through your registered details to resolve the situation before any funds are returned.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold within the timeframe required under applicable law.

We send a notice to your registered account before any material update takes effect. Continuing to use the platform after that period means you accept the updated terms.

Send a closure request through live chat or email support. We will confirm the request, process any eligible withdrawal to your bKash, Nagad, or Rocket wallet, and close the account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.